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PS5 Won’t Connect to Wi-Fi? Try These Fixes

Fix PS5 Wi-Fi problems with practical steps to check your network, reconnect your console, restart your router, and troubleshoot connection errors.

Is your PS5 not connecting to Wi-Fi, or does it keep disconnecting during a game? The cause may be a weak wireless signal, incorrect network settings, a router issue, or a temporary PlayStation Network outage. Try the steps below in order to identify the problem and restore your connection.

1. Check Whether PlayStation Network Is Down

Before changing your router settings, check the official PlayStation Network status page. If a relevant service is experiencing an outage, your console may have trouble signing in or accessing online features even when your home Wi-Fi is working.

If the services are online, continue with the following steps.

2. Test the PS5 Internet Connection

Run a connection test to see whether the problem is with Wi-Fi, internet access, or signing in to PlayStation Network:

  1. Open Settings on your PS5.
  2. Select Network.
  3. Open Connection Status.
  4. Select Test Internet Connection.

Check which part of the test fails. If the console cannot connect to the internet, focus on the Wi-Fi or router steps below. If internet access works but PlayStation Network sign-in fails, check the service status and try signing in again later.

3. Restart Your PS5 and Router

A complete restart can clear a temporary network issue. Turn off the PS5 fully instead of leaving it in Rest Mode. Then switch off your modem and router, wait at least five minutes, and turn them back on. Once the internet is working again on another device, restart the PS5 and test the connection.

4. Reconnect to Your Wi-Fi Network

Make sure you have selected the right Wi-Fi network and entered its password correctly. To set up the connection again:

  1. Go to Settings > Network > Settings.
  2. Select Set Up Internet Connection.
  3. Choose your Wi-Fi network and connect.
  4. Run Test Internet Connection again.

If your network name does not appear, move closer to the router and check whether other devices can see it. PlayStation also provides a manual setup option for networks that are not listed automatically. See the official PS5 internet setup guide for connection details.

5. Move the Console Closer to the Router

Walls, furniture, and distance can weaken a Wi-Fi signal. Temporarily move the PS5 closer to the router, or reduce obstacles between them, then test the connection again. If the signal improves, consider changing the console’s position or using a wired connection for online gaming.

6. Try a Wired Ethernet Connection

If possible, connect the PS5 directly to your router with a LAN cable. A wired connection can help determine whether the problem is limited to Wi-Fi. On the console, open Settings > Network > Settings > Set Up Internet Connection, then select Set Up Wired LAN.

If Ethernet works but Wi-Fi does not, the issue is likely related to wireless coverage or the router’s Wi-Fi settings. Contact your internet provider or router manufacturer if you need help changing those settings.

7. Check the Router’s Network Settings

PlayStation says PS5 supports IPv6 connections but does not support an IPv6-only network. If your router is configured for IPv6-only, change it to support IPv4 or contact your internet provider for help. Avoid changing advanced router settings unless you know how to restore them.

You can also check whether the router needs a firmware update. The steps vary by router brand, so use the manufacturer’s instructions or ask your internet provider.

8. Update the PS5 System Software

If the console can connect through Ethernet or another available network, check for a system update:

  1. Open Settings > System.
  2. Select System Software.
  3. Choose System Software Update and Settings.
  4. Install an available update and test the connection again.

When to Contact PlayStation Support

If other devices connect normally, your router is working, and the PS5 still cannot connect after these steps, check the specific error code shown on the console. Visit PlayStation Connectivity Support for troubleshooting, or contact PlayStation Support for further assistance.

Final Thoughts

Start by checking PSN status and testing the connection, then restart the router and console. Reconnecting to Wi-Fi or trying Ethernet can help narrow down the cause. If the issue continues across different networks, use the error code and PlayStation’s troubleshooting tools to choose the next step.

For more gaming guides, read our articles on using Discord on PS5 and PS5 QSSR AI upscaling.

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